Fleets employing independent contractors operate very differently from those using company drivers, and the evaluation process takes that into consideration. While company driver fleets use employees and have the benefits of traditional HR best practices to help them, contractor fleets are closer to a franchise model - they need their contractors to have independent business success in order to thrive.
While there are many areas where both business types overlap, there are some that are distinctly different. As such, the Best Fleets program uses different questionnaires for each type, and scores their programs independently.
The results tables on the following pages note the questions that apply specifically to contractor fleets, and the places where the questions are the same but the scoring criteria are different.